Head Of Medical Diets And Compliance

The Role
The Head of Technical and Compliance within Chartwells will be responsible for two main remits:
  • Medical diets, allergies and intolerances and
  • Compliance to legislation.
The candidate will own the medical diet policy and process across all sectors of Chartwells. This includes driving the strategy for the end-to-end medical diet policy and process, keeping thousands of customers with food allergies and intolerances safe on a daily basis.
The candidate will also ensure the health and wellbeing of all customers is considered at every stage of the offer development process; working as part of a multidisciplinary team, the individual will provide guidance and expertise on relevant food legislation and guidelines within the education sector.
The candidate will be the spokesperson for both remits building relationships both internally and externally to ensure we are continually raising the profile of Chartwells to be seen as subject matter experts and market leading across the food industry. The candidate should have excellent relationship building skills with both internal and external stakeholders.
As we enter a period of growth within Chartwells, the candidate must work well under pressure and work independently, at pace. The candidate will have line management responsibility of senior colleagues as well as leading a large team of Medical Diet and Compliance experts. They will report into the Director of Nutrition and Sustainability and support overall business strategy.
The candidate should have held a previous senior position with management responsibilities, preferably with strategy ownership and project/change management responsibilities.
Key Responsibilities 
  • Ensuring our robust policies and procedures for both medical diets and compliance are adhered to across the business
  • Ensuring business compliance to relevant food legislation, including but not limited to (i) School Food Standards, (ii) Food Information Regulations, (iii) Calorie Labelling, (iv) Natasha Law
  • Ensuring Chartwells are aligned with Compass Group best practice commitments and guidelines (e.g., Salt Targets, Sugar Targets, Plant Forward, Food For Life)
  • Supporting the mobilisation of all new contracts within Chartwells with regards to medical diets and compliance
  • Management of Technical and Compliance team, developing team and recognising future talent
  • Project and Change Management
  • Policy maker
  • Enhance reputation internally and externally
  • Continually look for ways to enhance our medical diet and compliance offer to ensure we are always ahead of the curve and remain award winning
  • Build relationships with internal and external stakeholders to enhance our reputation and process
  • Public speaking
  • Ability to translate complex information into simple facts and figures for internal and external stakeholders.
  • Ability to handle difficult conversations and remain a strong but fair voice
  • Evaluate and enhance our training programme: content and delivery
  • Ability to remain resilient and find solutions for business challenges
  • Key contributor to business critical workstreams
  • Supporting Director of Nutrition + Sustainability in delivery of overall business strategy
Person Specification 
  • Educated to degree level in relevant university degree
  • UKVRN registration as a nutritionist (RNutr) would be preferred
  • Knowledge of allergens and compliance is a must
  • Minimum 5 years’ experience (foodservice industry would be preferred)
  • Previous experience working in a senior role
  • Experience with managing an effective team
  • Comfortable working under pressure, at pace
  • Strategic thinker with ability to establish a strategy and deliver on key objectives to achieve shared outcomes
  • Confident in communicating to large groups of people
  • Ability to control challenging meetings/conversations
  • Ability to solve problems effectively, remaining resilient in challenging situations
  • Excellent communication skills, verbally written and interpersonal
  • Ability to quickly gain credibility with key stakeholder groups
  • Professional, organised, efficient and self-motivated
  • Excellent presentation skills
  • IT skills
  • Ability to manage a busy diary independently
  • Must be willing to travel and stay away from home occasionally
  • Demonstrates Compass values and recognition principles


We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • Contributory pension scheme
  • Car or Car Allowance
  • Hybrid
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children’s Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children.

Job Reference: com/1604/378200/52636134/SU

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength!

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