Making a Complaint or Raising a Concern to the AfN
There is the possibility that an individual may wish/need to make a complaint or raise a concern about one of our Registrants, or about a training provision which is quality assured by us.
Below are links to the appropriate documents to let you know what we can and cannot investigate, and the procedure for doing this.
If you are unhappy with your experience with a UKVRN Registered Nutritionist or Registered Associate Nutritionist, you can make a complaint or raise a concern with us as their professional regulator.
Where possible we do ask that you initially raise your concern directly with the Registered Nutritionist or Registered Associate Nutritionist. However if this is not possible, you have exhausted all other complaints procedures (such as via their employer) and/or these have been unsatisfactory, you can raise this with the Association for Nutrition.
UKVRN Fitness to Practice Rules explains our procedures in detail. This document describes both what we can and cannot investigate, as well as the process for making and investigating complaints and concerns.
If you wish to submit a complaint or raise a concern about the practice of a UKVRN Registered Nutritionist or Registered Associate Nutritionist, please collate your information and complete a AfN Fitness to Practise Submission Form. We advise reading the UKVRN Fitness to Practice Rules prior to completing and submitting this form.
Please note: we are unable to progress complaints/concerns raised by phone or via social media, therefore please use the form above and email or post this in along with any supporting documentation/evidence.
You can raise a concern or make a complaint to us if you believe an AfN Accredited Degree Programme, CPD Endorsed Learning Activity or Certified Course is failing to meet the relevant standards, bringing the profession in to disrepute or marketing their activities inappropriately.
Where possible we do ask that you initially raise your concern directly with the provider, however if this is not possible, you have exhausted their complaints procedures and/or these have been unsatisfactory, you can raise this with the Association for Nutrition. To do so please first read our complaints policy for training provisions (below) to ensure your complaint/concern falls within the remit of what we can investigate and then complete the Raising a Concern or Complaint regarding a Training Provider form and submitting this by email/post, along with your supporting documentation. (Please note: we are unable to progress complaints/concerns made by phone or via social media)
You can read AfN’s policy for how we handle complaints about training provisions we quality assure (accredit, endorse or certify).