Database & Customer Service Assistant

The Role

Are you looking for an opportunity to join an innovative and growing team? Do you have a passion for problem solving and customer service? If so, we the perfect role for you!

myfood24 is seeking an innovative, passionate, and motivated Database and Customer Support Assistant to join our forward-thinking organization. This role will report to the Database Manager and support the effective development and management of the myfood24 food and drink database, including responding to queries, building relationships with customers, and managing associated materials and testing protocols.

You will also be assisting the Customer Support Manager, ensuring that all customer enquiries are dealt with promptly and efficiently. It’s essential that you have a flair for adapting quickly to a fast-paced environment, as the needs of the business can change rapidly.

Key Responsibilities:

The key responsibilities of a Database and Customer Support Assistant include, but are not limited to:

Responding to customer database requests and sourcing, adding and refining new products and sources as needed
Using a semi-automated approach, mapping micronutrient values from food composition tables to appropriate branded food and drink products to build a more complete nutritional profile of the products held in the myfood24 databases.
Creation and updating of customer-facing materials, such as user manuals and help videos.
Daily and weekly testing of various areas of the myfood24 dataset, both UK and international
Customer support, including dealing with requests from customers and generally maintaining good relationships with customer contacts, and other day-to-day customer administration tasks.
Responding to enquiries from organisations interested in using myfood24.
Support for administrative tasks such as reporting and documentation.

The Company

myfood24® is a quick and easy-to-use online food diary system created to automate the diet tracking and nutritional analysis process. Originally developed and validated at the University of Leeds, myfood24 has been created using robust methodologies meaning it provides results you can trust.

Our simple and easy to use interface allows users to quickly self-complete diaries by selecting food items from our extensive database. The corresponding nutrient values are automatically calculated by myfood24, producing a report on over 100 nutrients, vitamins and minerals instantly.

The Benefits

Pension: 5% employer contribution – increasing after 3 years of service.
Health: Westfield Healthcare Plan.
Annual leave: 25 days (increasing 1 day per year after 3 years of service up to 30 days) plus bank holidays.

The Person

The key skills and qualities of a Database and Customer Support Assistant are:

Educated to degree level or higher in Nutrition or related discipline, or equivalent professional experience.
Knowledge and familiarity of UK food types, culture and preparation.
Good IT skills with familiarity of data management software packages (e.g., Access) desirable.
Effective organisational and time management skills, with the ability to manage workload and conflicting priorities, and work to tight deadlines.
Excellent communication skills, both written and verbal.
Ability to manage a task list and use your own initiative whilst working independently and without direct supervision.
High level of accuracy and attention to detail.
Ability to develop and maintain good working relationships with a diverse range of people/stakeholders.
Team player who is keen to support and learn from others.

If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.

You may also be interested in